Quality Management


Idea and Complaint Management


Quality management (QM) is a cross-sectional task. By surveying and compiling the expertise of various interest groups at the HfM, QM makes a sustained contribution to the School’s development. The aim of QM is to systematically measure and continuously enhance the quality of the School’s structures, processes, and outcomes. Based on the concept of a continuous process of improvement via ongoing improvement cycles, the QM office accompanies and supports all areas of the School through measures designed to ensure and increase quality.

This requires a cooperative process involving all participants. In the framework of regular exchanges between the administration, faculty, students, as well as administrative staff and, where appropriate, additional actors, measures tailored to the school’s needs are identified, developed, and implemented.